Interior Décor Consult (IDC) provides professional services for which it charges a fee. IDC is not a retailer or dealer for any brand or product. The only consideration for recommending a particular product is clients’ best interests.

Interior designers have access to a vast array of resources through to-the-trade showrooms. Some categories of home furnishings, e.g., textiles and wallcoverings, are offered directly to interior designers. These resources offer infinite product choices of the finest quality. Most of the items are custom-made and it is required that a designer places orders. This assures that the items are properly selected for the space and design. Custom orders are not returnable or refundable and there is no room for mistakes. IDC will handle these orders for its clients.

When project needs or budget require furnishings and materials from retail brands, IDC will specify the products and will assist clients, as necessary, but will not be handling the purchase itself. This also applies to the retail brands that offer to-the-trade programs. IDC believes that the clients will be better served handling these purchases themselves, because many retailers offer returns, exchanges, free deliveries, and promotional sales.

Fees

• Design fee:
• $125/hour
• Order handling fee:
• 20% of the total product cost.
• Travel time:
• $65/hour
• DIY Video Consultation:
• $99/hour

Design fee covers all and any work related to the design process, excluding time required to handle orders. Design fees are payable when services are rendered. Projects under contracts, will have payment schedules defined in their contracts.

IDC offers convenientonline scheduling on its website. One-hour fee ($125 for in-home consultation, $99 for DIY video consultation) is payable at the time of reservation.

Other Important Information

Procurement of furnishings and materials

Fifty percent deposit plus 20% handling fee is required to place an order. The balance is due when the order is ready for shipment. Last mile delivery charges are due when the product is delivered.

Cancellation

If consultation reserved online, by phone call or email is cancelled at least 24 hours in advance, a full refund will be issued. Cancellation request should be sent by e-mail to info@interiordecorconsult.com with the subject line CANCELLATION. IDC does not offer refunds for no shows and cancellation requests made less than 24 hours in advance. To reschedule a consultation, please request a cancellation and book a new consultation on the website or by email.

Merchandise returns and refunds

Custom order products are not returnable unless there is a manufacturing defect. If a manufacturing defect discovered after delivery, IDC should be notified immediately in writing. The notification should contain a detailed description of the defect, supported by photos if possible. IDC will take the complaint to the manufacturer and will work diligently on the replacement. However, it is up the manufacturer to make the final decision on the validity of the complaint.

Types of payments accepted

AMEX, VISA, MC, DISCOVER, Apple Pay, Google Pay, Afterpay and personal check